Delete your data

01Delete your account

1. Open Delete Account

   In the CoordBase app, go to Settings → Cloud → Delete Account. Or sign in at app.coordbase.com and choose Delete Account in your account settings.

2. See what will be deleted, and back up first

   CoordBase shows what will be deleted from the cloud and what stays on your devices, including anything that exists only in the cloud. It offers Export a Backup before you go on.

   It also explains what happens to your plan. Deleting cancels the renewal of a plan bought on the web, and any remaining paid time is forfeited unless the refund rules say otherwise. An App Store plan keeps renewing until you cancel it with Apple, so the screen offers Manage Subscription.

3. Confirm it’s really you

   Enter the new code we email to your account’s address, then type DELETE. Only then does the Delete Account button appear. This is deliberately harder than deleting a single item, so it can’t happen by accident.

4. Done

   Deletion takes effect at once: you’re signed out everywhere, your Share Links stop working and your devices stop syncing. A confirmation screen explains what happens next, and we email you the same. The rest happens as described below.

02Company accounts

For a Company account, Delete Account means leaving the company:

• your pending company work uploads first, from all your devices, and you can export your unfinished drafts as PDFs marked DRAFT;
• you confirm with a fresh code we email you at that moment, then choose Leave and Delete Account;
• then your Company account closes, its email address becomes free to use again, your seat goes back to the company, and your remaining drafts are deleted;
• the company’s projects, records and files stay with the company, and names on its records, such as Issued by and signatures, stay as they are;
• the company data is removed from your devices.

If you’re a company’s only Manager, first make another person a Manager. If you’re the only person left, leaving closes the company: you choose Close Company and confirm it with its own fresh code, which works once and only for 10 minutes; being signed in isn’t enough. Its projects then become read-only and are kept for at least 90 days, and you can export the company backup first.

03What’s deleted and what’s kept

Deleted

• your account and sign-in;
• the projects, records, files, photos and voice recordings stored in CoordBase Cloud;
• your Share Links, which stop opening;
• drafts you saved on the web; and
• any downloads we prepared for you, removed immediately.

Kept

• Copies on your iPhone or iPad stay there until you delete them (see below).
• Files you exported or shared stay wherever you saved or sent them.
• Records the law requires, such as billing, tax and security records. Paddle and Apple keep their own records of your purchases.

How long it takes

For you, deletion is immediate. Behind the scenes, we finish removing your data from our active systems within 30 days, and copies in our backups expire on their normal schedule.

When removal is complete, we email you to confirm. To send that email, we keep only your email address, in a deletion record, for up to 30 days, and then delete it.

04Delete data on your device

1. Delete single items

   Delete a record, project or other item in CoordBase. It moves to Recently Deleted. To remove it for good, go to Settings → Recently Deleted and choose Delete Permanently, or Empty Recently Deleted. This can’t be undone.

2. Keep a copy first, if you might need it

   In a Personal account, go to Settings → Export Complete Backup and save the file somewhere safe.

3. Delete the app

   On your Home Screen, touch and hold the CoordBase icon, tap Remove App, then Delete App. iOS deletes the app and all of its data from that device. Choose Delete App, not Offload App: offloading keeps your data. Repeat on each device.

05Copies outside CoordBase

• Backups, PDFs, photos and files you exported or shared. Delete them wherever you saved or sent them. Copies you sent to other people are under their control.
• Photos saved to your photo library, if Save photos to phone was on. Delete them in the Photos app.
• iCloud or computer backups of your device. These follow your Apple settings. You can delete old iCloud backups in your device’s iCloud settings, under Backups.

06Cancel a plan

Deleting the app doesn’t cancel a plan. Deleting your account cancels the renewal of a plan bought on the web, but not an App Store plan. A company’s plan is cancelled by one of its Managers. To cancel without deleting your account:

• Bought on the web: in the app, go to Settings → Plan → Cancel Plan; on the web, go to Settings → Plan and billing → Cancel Plan.
• Bought in the app: open your device’s Settings → [your name] → Subscriptions, choose CoordBase and tap Cancel Subscription.

07Can’t sign in?

Email contact [at] ajrax.com from your account’s email address with the subject “Delete my data”, and we’ll help you delete your account. We’ll confirm once it’s done, except for anything the law requires us to keep.

See our Privacy Policy for more.