How can we help?

Didn’t get your sign-in code?

Check your spam or junk folder, and make sure you typed your email address correctly. Then ask for a new code.

Using CoordBase on the web

Sign in at app.coordbase.com on a laptop, desktop or iPad. On a phone, use the CoordBase app. To record voice notes on the web, use Chrome, Edge or Safari; Firefox can’t record them.

Moving to a new iPhone or iPad

Sign in with the same email address. With CoordBase Cloud or a Company account, your projects come with you from the cloud.

With a Personal account, you can also move everything with a backup: Settings → Export Complete Backup on the old device, then Settings → Import Backup on the new one.

Plans and billing

Bought on the web: cancel inside CoordBase. In the app, go to Settings → Plan → Cancel Plan; on the web, go to Settings → Plan and billing → Cancel Plan. Paddle, our reseller, sends your receipts and invoices.

Bought in the app: use Manage Subscription in CoordBase’s Settings. On a new device, tap Restore Purchases while signed in to the account you bought the plan for.

Upgrading: move from Local to Cloud at any time. On the web you pay the difference for the rest of your year; in the app, Apple handles the upgrade.

Changed your mind? Choose Request a Refund in CoordBase within 7 days of a web charge. See our Refund Policy.

Cloud storage full?

Nothing is deleted, and your files stay available. New uploads wait until you free up space or add extra storage. With a personal Cloud plan, you can add storage from Manage Storage in CoordBase.

A payment didn’t go through

We’ll tell you by email and in CoordBase. Use the link in the email to update your payment method within 3 days, and your plan carries on. After that your plan ends, but your files stay open.

Company accounts

A company owns its projects. Managers invite people, choose who can open each project, and look after seats, storage and the plan on the website. Members work in the projects they’re given.

Each email address is either a Personal or a Company account, never both. To join a company with an address you already use for a Personal account, first change that account’s email, or use a different address.

A Company account’s email can’t be changed. Ask a Manager to invite your new address, and join with it. Let your old account’s devices finish sending their work first: when the Manager removes the old account, anything it hasn’t sent is lost.

Leaving a company closes your Company account once your work has uploaded from all your devices and you’ve confirmed with a code we email you. If a Manager removes you, your access ends at once.

Camera, microphone or location not working

CoordBase asks for each permission the first time you use a feature that needs it. To change your choice, open your device’s Settings → CoordBase, or your browser’s site settings for the web app.

Deleted something by mistake?

Go to Settings → Recently Deleted in CoordBase to restore it. Items stay there until you delete them permanently.

Working without signal

Everything you create is stored on your device first, so CoordBase works with no connection. Syncing, sharing and getting the weather wait until you’re back online. A Company account needs to check its access at least every 72 hours; after that, company data locks until you connect.

Your account and data

Read how CoordBase handles information in our Privacy Policy, or learn how to delete your account and data.